Privacy Policy

Here at Robineau's, we care a lot about protecting the information that you give us. This privacy policy sets out how Robineau's uses and protects any information that you give us when you use our website(s).

Robineau is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Robineau may change this policy from time to time by updating this page. You should check this page at each visit to ensure that you are happy with any changes. This policy is effective from November 2018.

What we collect?

By browsing the website we may collect your;

• Name
• Email Address
• Contact information
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers
• IP Address
• Screencasting information

What we do with the information we gather?

We use this information to understand your needs and provide you with a better service, and in particular for the following reasons:;

• Internal record keeping
• Promotional e-blasts, special offers or other information which we think you may find interesting using the email address which you will have provided
• Customised web experience according to your interests
• Improved Security
• Data on how you use our website for the improvement of our services to other customers

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Upon visiting our website for the first time you will be asked to “accept” or “decline” this cookie to be placed locally on you machine. Once accepted the cookie helps us to analyse your movements around our website and your user data associated to them.

We use this method to identify which pages are being used the most and least, this helps us improve our websites performance and provide a better user experience based on the data you provide. We only use this information for statistical analysis purposes and then the data is either stored in a secure cloud system or removed from our records.

Please note: Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

Links to other websites

Our website may contain links to enable you to visit other websites of the interest more easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. This statement covers the domain and any subdomains of www.robineau.co.uk only.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it.
• We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law.
• We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
• You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. We will promptly correct any information found to be incorrect.

Social Media and Online Interaction Guidelines

In particular, these guidelines apply to our social media profiles and comments/discussion on the Robineau blog. We will not tolerate or allow comments/multimedia which purposefully display/encourage/promote or accuse the following:

• Abusive, harassing or threatening language towards individuals and / or businesses
• Defamatory, offensive or obscene language and / or depictions of violence
• Offensive / hateful content which targets a specific individual / business / group including that of race / ethnicity, religion, gender, nationality
• Content deemed to be spam / potential spam, including content which could be considered to be fraudulent, deceptive, misleading or unlawful
• “Trolling" or similar deliberate disruption of discussion
• Misrepresentation or fraudulent activity to obtain information/quotations or client information from Robineau's and/or it’s employees.
• Unauthorised marketing or promotion of Robineau without written consent

Failure to comply with the above may result in blocking/banning/blacklisting or removing accounts from all of our online channels at our discretion. We may also exercise the right to seek legal advise and/or report any incidents to the relevant authorities.

These rules are in place for your safety as well as that of our team, business, readers and the general public.